Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and unopened, with any original seals, tags, and packaging intact. You will also need the receipt or proof of purchase.

To start a return, please contact us at fortunasgems777@gmail.com before sending any item back.

If your return is accepted, we will provide you with return instructions and the appropriate return address. Items sent back to us without first requesting a return may not be accepted.

You can contact us at fortunasgems777@gmail.com with any questions about a return.

Damages and issues

Please inspect your order when you receive it and contact us as soon as possible if an item is defective, damaged, or if you receive the wrong item. We will review the issue and provide an appropriate solution.

Exceptions / non-returnable items

For hygiene and safety reasons, opened, used, or unsealed cosmetics, beauty products, and personal care products cannot normally be returned unless they are defective, damaged, or incorrect.

Certain other items may also be non-returnable, including personalised or custom-made products and gift cards.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges. If you would like a different product, you may return an eligible item in accordance with this return policy and place a new order separately.

European Union 14-day cooling-off period

If applicable to your order under consumer law, you may have the right to cancel or return your order within 14 days without giving a reason. This does not affect any additional return rights provided under our 30-day return policy. Returned items must meet the applicable return conditions, subject to any rights you have under consumer law.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow time for your bank or card provider to process and post the refund.

If you have not received an approved refund after 15 business days, please contact us at fortunasgems777@gmail.com.